The Dial One Hour Story

Founded in 1908 as a locally owned and operated company, Dial One became an industry leader in providing the highest quality and most reliable comfort systems. Because we have always based our business principles on fast response, guaranteed parts and labor, assured comfort and 100% customer satisfaction, we are now Dial One Hour. We are excited to have become part of the One Hour Air family and even more excited about the benefits this brings to homeowners and businesses of central Indiana.

Still locally operated by the people you have come to trust for unsurpassed service and recommendations, Dial One Hour continues to exceed customer expectations for quality, skill, and timeliness. We have over 60 industry-certified technicians and installation specialists on staff to meet your heating and cooling needs. Dial One Hour's team of highly skilled installation specialists are the finest in the industry and have installed more than 15,000 comfort systems! Remember, if you can think of a heating and cooling need, we've already come up with the best solution!

Service

Dial One Hour™ understands that your time is valuable. We never keep you waiting. If we do, your service call is free. We really are "Always On Time... Or You Don't Pay A Dime!®" We offer many timed service options to guarantee that your home comfort needs are met within your timeframe.*

In addition, Dial One Hour has 24-hour emergency service with no overtime charges; and, in most cases, we are able to respond within an hour of your call. Our fully stocked trucks with over 3,100 specialty parts and materials on board give us the competitive edge, typically giving us the ability to fix your system on the first call. And when your family's health, safety, and comfort are involved, that means peace of mind. We know what quality service means to our clients, and our goal is to build business through unsurpassed customer service.

*Additional charges for timed service options apply. Free Service Call coupons valid with Standard Appointments only.

Experience

We staff only professionally trained and industry-certified technicians and installation specialists, each of whom have completed at least 100 hours of training each year. With over 300 years of combined experience, you can be assured of the outcome—at Dial One, we have the tools to get the job done.

Quality

All dealers are not created equal. Which is why you must be thorough when selecting one. But, here's something that will make your search a little easier. Just look for the Trane Comfort Specialist badge. It will indicate a Trane dealer of the highest standing ­- a dealer that is committed to excellence in every aspect of his business, from installation and service, to customer care and employee training.

Dial One is proud to have earned the Trane Comfort Specialist designation. Dealers qualify for this honor on a yearly basis by meeting Trane's stringent standards for professionalism and technological expertise. When it's time to purchase a heating and air conditioning system, put your comfort in the hands of an Independent Trane Comfort Specialist dealer like Dial One.

Value

We offer a free one-year service repair guarantee. Compare that to the industry standard of 90 days, and you know you are dealing with good people. We also offer up-front pricing, so you are never overcharged and will know your exact repair costs prior to the work beginning. Once your system has been installed for one year, Dial One will return to make final efficiency and safety checks, assuring years of trouble-free operation. And during the most extreme weather conditions, Dial One guarantees to keep you comfortable or we will install a larger unit at no charge to you. We're not comfortable until you're comfortable.

So exactly what kind of service does Dial One Hour provide?

Dial One provides service and installation of cooling, heating, plumbing, ventilation and related comfort systems.

So what can I expect as a Dial One Hour customer?

• Service from a national company that is aware of the expectations of today's consumers, for whom time and value are most important
• Sales and service appointments that fit YOUR schedule
• Fast response and 24-hour/7-day emergency service
• The industry's only Trust Certified service professionals
• A guarantee on parts and labor
• Expert comfort consultants who can provide you with new installation information, maintenance programs and financing options
• Blue Carpet Service. We'll treat your home with the respect it deserves
• Estimates before the work begins
• Guaranteed satisfaction

What does Trust Certification mean?

Every service professional in the Dial One family is Trust Certified. To become part of Dial One, all team members must pass a background reference check and a drug test. All Dial One team members are also licensed, bonded and insured. And every Dial One technician is trained to the highest standards with total customer satisfaction as the primary goal.

What are Dial One Hour's greatest strengths?

Dial One's greatest single strength is our team members and their commitment to customer service. Together, we strive to create a new model of service excellence that will become the standard, not just in our industry, but all industries.

How is Dial One Hour different from its competitors?

Dial One differentiates itself from the competition by commitment to revolutionizing the service experience. The emphasis on making every experience a pleasant one is woven into everything we do. We further distinguish ourselves from our competitors by our company culture, which is based on this all-encompassing commitment to long-term relationships with our customers.

Service. . .Experience. . .Quality. . .Value. . .

That's our guarantee.

"Dial One's reputation for quality, excellent customer service and fair pricing makes it a natural fit with One Hour that continues to raise industry standards for on-time, professional services delivered to customers in the heating and cooling services sectors."

      --Jim Abrams, CEO, Clockwork Home Services, Inc. (Read the full press release here.)

"Dial One Hoosier has been our top-ranked customer service franchise since 1986. Their commitment to customer satisfaction is unsurpassed in our industry."

      --Paul Riddle, Owner of Dial One Property Services